All customers shall apply for utility service at the main office
of Municipal Utilities.
DEPOSITS
Customers may be required to make a deposit.
AMOUNT OF DEPOSITS:
Residential Accounts - One and a half times the average monthly
bill figured on the previous fiscal year. The deposit may be waived
for renters who provide a letter of credit from another utility
company or if they have a minimum of twelve months' good credit
history with Municipal Utilities.
Commercial and Industrial Accounts - One and a half times the average
monthly bill figured on the previous fiscal year. Exemption: Governmental
agencies, companies with Dunn and Bradstreet rating, company-owned
chains or manufacturing stores (not franchises) listed with Fortune
500, companies who are expanding who have a good credit history,
and industrial customers who are transferring.
Temporary Service to Local Customers - No deposit for customers
who have a good credit history. A deposit of $650.00 will be required
for a fire hydrant meter. This deposit is refunded when the meter
is returned.
BUDGET BILLING
We have a budget billing plan that is available to eligible
customers which allows them to pay their utility bills in equal
monthly payments. To be eligible a customer must:
1. Be a residential customer.
2. Have had service connected at the present service location for
the twelve preceding months.
3. Have good credit history for the twelve preceding months.
BILLING PROCEDURES
Municipal Utilities reserves the right to put into operation
policies and procedures for disputed accounts, time payment plans
and involuntary termination of utility service.
Meters of Municipal Utilities shall be read on or about the
same day of the month in each cycle and in a sequence that will
cause as near as possible billings to be rendered for periods of
thirty to thirty-one days of service delivered.
All bills are considered due and payable upon receipt of bill.
Municipal Utilities applies a ten (10%) percent penalty on electric,
water and cable bills paid after the penalty date. A night
deposit box is available to the public on the front of the building
at 1902 Sunset Drive. You may also pay your bill at First
Midwest Bank (all four locations), Kroger Food
Store and Poplar Bluff Federal Credit Union (2 locations).
DISPUTED ACCOUNTS
Municipal Utilities shall have an authorized employee available
during business hours to receive and respond to customer disputes.
Any customer who is dissatisfied with the decision of the authorized
employee shall have the right to appear before the Municipal Utilities
Board.
DELINQUENT ACCOUNTS
Municipal Utilities has a time payment plan available for persons
whose accounts have become delinquent due to, but not limited to,
illness or other personal disaster. Arrangements can be made with
our Collection Agent. Time payment shall equal seventeen percent
of the arrears bills plus current bills until the account is paid
in full. A ten percent penalty will be charged for each month's
service(s) until the account is paid in full.
CREDIT CARD PAYMENT POLICY
Effective May 1, 2024 - Municipal Utilities will not accept credit/debit card transactions in excess of $2,500.00.
